5 days old

Customer Support Representative (French or Italian or German speaking) - 1 year fixed term

LogMeIn
Remote (US - CA) Work Remotely

Job Description

ABOUT LOGMEIN

LogMeIn simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices all over the world.

ABOUT THE ROLE

You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support. You must be fluent in English and French and/or Italian and/or German.

You must be hungry to learn at a rapid pace and continually build your skills. You will provide a full customer service experience to our existing end users and trial users for our suite of products. You must possess excellent organizational, time management, prioritization, and follow-up skills and have the ability to work both independently and within a team environment.

There are opportunities for career growth into the LogMeIn Organization for high performers in this role.

YOU CAN EXPECT TO:

  • Handle incoming phone calls and emails
  • European customer base
  • Work with Salesforce as a case logging / tracking system
  • Address technical related issues
  • Escalate more advanced technical related issues
  • Perform basic troubleshooting steps with customers of all technical backgrounds
  • Have the opportunity to work on your career development
  • Be able to help shape a successful Support team

YOULL BE EXPECTED TO:

  • Foster a Customer First mentality
  • Manage your own case load and ensure customers get timely replies
  • Achieve your quality and productivity monthly goals
  • Emotional intelligence and time management are critical skills
  • Have both written and verbal fluency in English and French and/or Italian and/or German
  • Foster an environment of collaboration
  • Deliver a support experience tailored to each customer
  • Ensure customer satisfaction, for both external and internal customers

LogMeIn offers

  • Opportunity to work in full remote mode

  • Financial support to build your own home office setup

  • On-demand place in our Astoria downtown office

  • Wide variety of creative team building activities

  • Free choice of hardware for work

  • Private health insurance

  • Charity and volunteering opportunities

  • Eternal source of professional literature in our e-book program

  • Monthly self-care days to steam off

  • Inclusive, humane and Covid-cautious environment in the future of work


At LogMeIn, Inc., we build category-defining products that unlock the potential of the modern workforce, makingit possible for millions of people and businesses around the globe dotheirbest work, whenever, however, andmost importantly,wherever.Were a pioneer in remote work technology and a driving force behind todays work-from-anywhere movement, and have become one of the worlds largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.2 billion in annual revenue and more than 2 million customers worldwide who use our software as an essential part of their daily lives.Were headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.

Categories

Posted: 2020-11-18 Expires: 2020-12-18

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Customer Support Representative (French or Italian or German speaking) - 1 year fixed term

LogMeIn
Remote (US - CA)

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