20 days old

Customer Service Representative - SBA (work from home)

Rochester, NY 14651
**Customer Service Representative - Staples Business Advantage**

**Start Date** : Friday June 4th, 2021

**Training** : Initially 5 weeks long, an 8-hour shift between 8am to 8pm ET, Monday to Friday - must have open availabilty during this time frame

**Shift after training** : An 8-hour shift between 8am to 8pm ET, Monday to Friday - must have open availabilty during this time frame

**No weekends!!**

**Must be able to attend onsite orientation on Friday June 4th, 2021 located at** : 125 Mushroom BLVD, Rochester, NY 14623

Our Customer Service team is among the most important people within our organization. As the first and often only point of contact, our customer service professionals truly are the face of Staples, interacting with customers on a daily basis via phone, email, chat and social media, the Customer Service team is vital to the success of Staples.

Our representatives are expert problem solvers and excellent communicators who are able to empathize with a customers situation and quickly determine their needs and provide resolution. Through navigating multiple systems and resources, representatives provide solutions that focus on exceeding expectations of customers.

**As a Member of the Customer Service Team, You Will:**

Consult with internal and external customers in resolving issues that affect our customers

Resolve customer issues quickly and accurately before and after they contact us

Provide exceptional service, while helping customers meet all of their business needs

Apply active listening skills to quickly filter through complex

**What You Bring to the Table:**

A true passion for partnering with internal and external customers

Ability to adjust my approach in engaging the customer based on varying personalities and situations

Communicate clearly and effectively by asking relevant questions and conveying easily understood, accurate answers, always displaying professional verbal and written communication skills

**A Career with Staples Offers:**

Access to training programs and tools to ensure your success

Flexible benefit programs to meet individual needs

A work environment that encourages ongoing learning

A culture that supports diversity and believes in supporting the communities where we work and live

**As a Customer Service Representative, You Will:**

Educate end users on specific corporate requirements and procedures

Act as a dedicated representative to specific accounts

Be available to assist other workgroups as needed on a business need basic

**Qualifications :**

**Basic Qualifications:**

Previous customer service experience required

Relevant contact center or WFH experience an asset

Excellent interpersonal and communication skills

Strong attention to detail

Must live within a commutable distance from on our contact center

_Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2021-04-27 Expires: 2021-06-05

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Customer Service Representative - SBA (work from home)

Rochester, NY 14651

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