1+ months

Customer Service Representative - Global Custom Commerce

Houston, TX 77024
JobTitle: Customer Service Representative - Global Custom Commerce
Job ID: 405497_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
Position Purpose:
We're looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. This is a unique opportunity to earn a base hourly rate PLUS performance-based compensation bonuses for quality of service and volume of contacts.

To join our team, applicants must be service-oriented people who are seen as leaders in their current teams and want to take the next step in their careers by handling more complex and interesting issues for customers and earning more pay for providing even more outstanding customer experiences!

Our Customer Service associates work in an inbound, phone-based environment assisting customers with any post-sale questions or issues with their configurable custom window coverings. Window covering industry experience is a plus, but not required. Being a high-end, customer-focused, solution provider with experience consistently exceeding performance goals by providing the best customer experiences is required.

Our Customer Service associates make a difference in the lives of our customers and provide them with the right solutions, turning difficult situations into \"WOW\" experiences, and making it easy to refer friends and family to work on their projects with us. Is this you? If so, let's talk!

That means you'll have the resources to play an important role in leveraging our culture, people, systems, processes, and technology to provide incredible customer experiences while growing business for GCC and The Home Depot and bringing home great pay. This is your chance to be part of something big, in a small start-up environment.

Major Tasks, Responsibilities & Key Accountabilities:
  • 60% - Serve as the first-level of contact for customers regarding any post-sale inquiries or issues, and effectively & efficiently research, troubleshoot, and deliver the right solution for every customer while providing a WOW experience through active listening, relevant probing questions, and call flow control/guidance.
  • 20% - Utilize alternative methods of communication (i.e., email) as appropriate to connect with your customers for any follow-up necessary to ensure all of their open inquiries are fully
  • 10% - Act as a liaison between customers and vendors.
  • 10% - Assist fellow associates with orders, errors, product & policy questions, cancellations, and other queries.
    Nature and Scope:
    • This position reports to Supervisor, Customer Service
    • This position has no Direct Reports
      Environmental Job Requirements:
      Environment:
      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
      Travel:
      Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2022-05-25 Expires: 2022-07-23

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Customer Service Representative - Global Custom Commerce

Home Depot, Inc.
Houston, TX 77024

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