19 days old

Customer Insights Manager

Framingham, MA 01701
**Customer Insights Manager**



**Meet the Team:**



We are a team of passionate, collaborative, customer-centric, results-oriented problem solvers. We are the champion for our Customers. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric insights.



**Your Role**



You are a Customer Insights Project Manager that will partner with Stapless internal clients across Marketing, Merchandising, Sales, and other business groups to manage qualitative and quantitative research initiatives to support their business decisions. Your insights will enrich the organizations knowledge of the customers and the marketplace while identifying trends and opportunities.



**What Youll Do**



+ Lead projects with key stakeholders and external partners to design studies, manage execution, analyze data, and drive insights to guide business decisions.

+ Turn questions and hypotheses into actionable research initiatives.

+ Select the right research methodology to fit the need and/or suggest other approaches for gathering consumer insight.

+ Carefully manage vendors to deliver actionable insights via qualitative and quantitative methods.

+ Distill insights from a variety of sources (primary research, secondary industry reports, competitive intelligence, and operational business measures) to provide clear and actionable recommendations for our business partners.

+ Day-to-day responsibility for ongoing research initiatives, including vendor management and reporting and sharing of insights.



**Qualifications :**



**Who You Are:**



+ Curious, where you are always asking the next question and knowledgeable where you can provide answers and insights.

+ A problem solver with strong creative and analytical/critical thinking skills.

+ A relentless and passionate champion for our customers.



**What Skills You Bring**



+ Bachelors degree or equivalent work experience.

+ 5+ years in market research or customer experience at the client, consultancy, vendor, or agency.

+ Strong quantitative analysis, problem-solving, and project management skills.

+ Knowledge in areas such as quantitative and qualitative techniques, new product development, measuring success in the market, and how to track progress.

+ Strong ability to communicate about insights simply and clearly with passion, understanding, and candor.

+ Strong attention to detail and strong oral and written communication skills.

+ Ability to build and maintain relationships with stakeholders and internal cross-functional team members.



_Interested in joining the team? Check out our_ _perks and benefits_ _!_



_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

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Posted: 2021-04-27 Expires: 2021-06-05

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Customer Insights Manager

Staples
Framingham, MA 01701

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