7 days old

Customer Appointment Center Service Representative

Atlanta, GA 30309
JobTitle: Customer Appointment Center Service Representative
Job ID: 373527_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence. The position is directly responsible for the scheduling and confirmation of appointments with the customer via both inbound and outbound calls. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and other Home Depot associates on a daily basis. In addition, they may assist in the resolution of customer issues by providing a solution or directing the customer to an individual who is equipped to help them resolve the matter. The Customer Service Representative will also collaborate with field associates to resolve inquiries around calendars/availability to meet the customers needs. The Customer Service Representative will conduct surveys with customers to gauge service levels.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
25%-Answer inbound calls from customers who have been referred through a store associate, internet lead or other source.
20%-Using a uniform script, the associate will explain our product offerings and suggest why they should choose Home Depot for their home improvement needs.
15%-Associate will also place outbound calls to customers from leads that were obtained from various marketing resources. Using a uniform script, the associate will explain our product offerings and suggest why they should choose Home Depot for their home improvement needs.
15%-Associate will contact customers to confirm scheduled appointments by validating appointment date and time, address and phone number.
15%-Associate will conduct survey calls with customers using a uniform script.
10%-Other job duties as assigned by manager.

NATURE AND SCOPE
This position reports to Manager, Appointment Center
This position has no direct reports

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant condition

Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2021-04-06 Expires: 2021-05-06

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Customer Appointment Center Service Representative

Home Depot, Inc.
Atlanta, GA 30309

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