2 days old

CRM Project Manager (131517)

Home Depot, Inc.
Atlanta, GA
  • Job Code
    336683
CRM Project Manager - Atlanta GA 30308 Skip Navigation
Job Details

CRM Project Manager (131517)

GA - Atlanta

  • Date Posted: Jul 16, 2019
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Marketing
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE

The CRM Project Manager (PM) is responsible for working on the production and analysis of CRM Campaigns with the Manager/Senior Manager to grow customer value utilizing email as the primary channel. The PM will report to the Senior Manager, CRM and will be responsible for ensuring alignment between CRM strategy, technology and creative. The PM will ensure that the established process is followed by internal partners in creative, marketing and merchandising. The PM will ensure that all required documentation including the editorial calendar are distributed to produce CRM programs utilizing email, mobile, and any other active CRM channels, through existing platforms at The Home Depot. This position will play a key role in executing the omnichannel CRM contact strategy for segments of The Home Depot customer. The PM will ensure that all schedules are kept up to date and that all key milestones are met. The PM – under guidance from the CRM Manager/Senior Manager will also be responsible for contributing to CRM strategy, measurement and ROI.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

15%-Develop and maintain editorial calendar & segmentation matrices (any and all required documentation)
25%-Work with agency and creative PMs to ensure creative and strategy alignment and manage POs for vendor product services
20%-Oversee execution and measure ROI of assigned CRM life cycle management programs
10%-Tracks KPIs for measuring success against organizational objectives
20%-Contribute to strategy development based on analytical results and competitive tracking of CRM programs
10%-Manage execution of ad-hoc projects as needed

NATURE AND SCOPE
Position reports Sr Manager CRM
No direct reports

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 2 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

  • 2 Years CRM/email experience
  • The ability to manage multiple projects simultaneously

Knowledge, Skills, Abilities and Competencies:The ability to manage multiple projects simultaneously.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Posted: 2019-08-22 Expires: 2019-09-21

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CRM Project Manager (131517)

Home Depot, Inc.
Atlanta, GA

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