17 days old

Credit & Collections Analyst

Columbia, SC 29240


The Credit & Collections Analyst
is responsible for following collections strategies as dictated by Webcollect and
the Credit & Collections Supervisor. The Analyst will work to prioritize
contact with delinquent customers through the use of Webcollect collections
software and work to quickly and efficiently contact all delinquent customers
assigned. The Analyst will utilize key portfolio metrics such as Percent
Current, Accounts Receivable Total Past due and Days Sales Outstanding (DSO) to
manage priorities. The Analyst will identify issues that require further
research and will work the established resolution path. Once issues have been fully resolved the
Analyst will need to follow-up with the customer in a timely manner to ensure
the issue is resolved. A key priority will be to reduce unapplied
payments and identify potential issues before they age and become difficult to
collect. The Analyst is additionally responsible for proactively managing all
aspects of outstanding balances and future credit worthiness. The Analyst
should also be able to act as a resource for internal departments and act as an
advocate of quality service.

**Primary Responsibilities**

+ Minimize Days Sales Outstanding (DSO), account balancesover 30 days past due and unapplied payments while increasing percentage current

+ Actively work to understand customer ordering platformsand how billing is integrated into that platform

+ Minimize bad debt write-offs and maximize cash receiptswhile being sensitive to internal and external customers

+ Analyze payment history and trends to identify possiblerisk exposure and action to take on future orders

+ Promptly resolve billing, service and AccountsReceivable (AR) issues

+ Process Proof of Delivery, credit memos and otherdocumentation when necessary to resolve account differences with customers

+ Actively prioritize and contact delinquent customersthrough efficient use of collections tools

+ Escalate large collections issues appropriately

+ Plan and organize work so the Service Level Agreement(SLA) objectives are realized

+ Actively document customer issues including promises topay and customer payment issues

+ Work with customers, management and internaldepartments to determine alternative payment options when necessary

+ Use assertive yet sensitive communication techniques indealing with delinquent customers

+ Promote strong collaborativerelationships between the Collections teams and all other internal teams,especially Sales and Customer Service

+ Actively monitor and documentcustomers whose aging becomes severe

+ Notify management of write-offconcerns

+ Recognize and proactivelycommunicate potential billing and collections issues

+ Use system tools (Webcollect,PowerBI, OIM and Legacy) to manage collections strategy



+ High school diploma or GED


+ Bachelors Degree

+ Minimum 2 years of relatedwork experience

+ Superior ability to interactcourteously with customers and ensure interactions are clear and direct

+ Collections experience withlarge volume accounts

+ Experience with electronicprocessing of invoices

+ Understanding of accountingprocesses

+ Superior understanding ofcredit management processes

+ Ability to manage creditresponsibilities

+ Ability to critically review and analyze collections

+ Ability to recognize and research billing problems andto identify component parts, causes and cost impact

+ Ability to identify and address concerns before theybecome problems and to propose solutions to the concerns

+ Ability to assess a problem and promptly resolve orescalate it to the Supervisor

+ Superior ability to recognize the appropriate style,level of detail, and message for the audience

+ Ability invoke customer action through soliciting,evaluating and acting upon customer interaction

+ Capable of being entrusted with confidentialinformation

+ Confidence when in adversarial situations

+ Strong ability to negotiate and resolve issues/problems

+ Strong dispute management skills

+ Ability to build productive working relationships

+ Strong ability to communicate both orally and inwriting

+ Ability to cooperate with team members and withsupervisor

+ Ability to be flexible with position duties andscope of work

_This position is subject to a background checkfor any convictions directly related to its duties and responsibilities.Only job-related convictions will be considered and will not automaticallydisqualify the candidate._

_Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2020-06-23 Expires: 2020-07-23

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Credit & Collections Analyst

Columbia, SC 29240

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