1+ months


Fort Mill, SC 29715
Job ID: 347366_en-us
Salary Range: null- null
Job Category: Customer Service
Employment type: Full Time

Position Description:

With convenience at our core, The Home Depot Rental allows you to save time and get the job done faster. In addition to a wide assortment of pro-grade tools, equipment, trucks, and trailers, we offer knowledgeable, resourceful, and dependable associates who are ready to provide solutions that will help finish the job or project at hand.

The Home Depot Rental operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment, tools, trucks and trailer rental along with on-site equipment delivery.  The large equipment fleet includes trenchers, chippers, mini-excavators, skid steers, aerial work platform equipment, and tractor loader backhoes among others.  We have a large team of highly trained technicians, shop techs, and VIP Delivery Technicians and customer care associates throughout the United States and Canada.


The Inside Sales Representative position is responsible for delivering extraordinary service to internal and external customers. This position requires excellent communication skills and attention to detail as well as exceptional customer service abilities and telephone etiquette.


 Receive and handle high volumes of inbound calls, email and web chat requests

  • Exceed internal and external customer expectations by providing extraordinary service and support in a fast-paced environment

  • Create a positive and consistent customer service experience

  • Qualify customer’s equipment rental request to ensure equipment will meet customer’s needs

  • Give details to customers on terms and conditions applicable to the rental booking

  • Take ownership of inbound customer requests including but not limited to quotes, availability, reservations, equipment specifications, billing questions and general inquiries

  • Place outbound follow-up calls to sales leads or service requests

  • Process contract changes as requested by customers and in accordance with internal processes

  • Meet quality assurance and other key performance metrics

  • Review contracts to ensure they comply with customer requirements and internal processes

  • Create and build strong relationships with internal and external customers

  • Work cross-functionally to resolve service breakdowns and conduct account research when needed

  • Submit, document, and manage issues and escalate issues as necessary

    We offer a full array of benefits that include health, well-being, and financial. Please visit LIVETHEORANGELIFE.COM for more details.



Posted: 2020-01-16 Expires: 2020-02-20

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Home Depot, Inc.
Fort Mill, SC 29715

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