20 days old

Collection Specialist

Atlanta, GA 30309
**Staples is business to business.** **Youre what binds us together.**

**What youll be doing:**

+ **Collect cash for open Accounts Receivable.**

+ **Follow up on a regular basis with the customer until a payment resolution is received.**

+ **Escalate to the Team Lead if/when problems or concerns arise.**

+ **Ability to research Accounts Receivable issues and reconcile payment remittances.**

+ **Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.**

+ **Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA**

+ **Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement**

+ **Independently perform root cause analysis on customer issues.**

+ **Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.**

+ **Independently communicate with customers Accounts Payable Supervisors, Managers and Directors.**

**What you bring to the table:**

+ **Actively work to understand customer ordering platforms and how billing is integrated into that platform**

+ **Plan and organize work so Service Level Agreements, Goals and Objectives are realized.**

+ **Effectively communicate with external Staples customers regarding past due invoices.**

+ **Need to approach customers with a customer service type approach.**

+ **Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers.**

**Qualifications :**

**Whats needed- Basic Qualifications**

+ **2+ years experience in B2B Credit and Collections or Associates or Bachelors Degree**

+ **Large ERP Experience (Oracle, SAP etc.)**

+ **Good analytical skills**

+ **Ability to assess a problem and promptly resolve or escalate accordingly**

+ **Basic to Intermediate skills in Excel**

+ **Excellent written and verbal skills**

+ **Time management and organizational skills**

+ **Ability to coordinate with other internal departments**

**Whats needed- Preferred Qualifications**

+ **Associates or Bachelors Degree in Business Management or Finance**

+ **Use of Collection Software (Webcollect, Getpaid etc.)**

+ **Understanding of Accounting Principles**

+ **Understanding of Credit Management processes**

+ **Proficiency in Microsoft suite and O365**

+ **Familiarity with different methods of billing and invoicing customers**

**We Offer:**

+ **Inclusive culture with associate-led Business Resource Groups**

+ **Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)**

+ **Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness** **programs, and more** **perks and benefits (https://careers.staples.com/Staples-Life/Benefits)**

_Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2022-06-14 Expires: 2022-07-14

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Collection Specialist

Atlanta, GA 30309

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