1+ months

Client HR Business Partner

Indianapolis, IN 46204

Related Searches: Human Resources, HR, HR Consultant, Field HR

ADP is hiring a Comprehensive Services (CS), Client HR Business Partner. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.

RESPONSIBILITIES:

  • Serve as an expert to customers supporting ADP's most complex products/technologies
  • Use specialized depth and/or breadth of expertise to service ADP's largest clients
  • Interpret internal or external business issues and recommend solutions/best practices
  • Solve client problems; taking a broad perspective to identify solutions
  • Work independently to resolve issues and provide solutions, with guidance in only the most complex situations
  • Share knowledge and best practices with less experienced Consultants and Specialists
  • Work proactively with clients to provide information, best practices and training on ADP solutions
  • Possesses a complete understanding of our clients' financial position and objectives, business objectives, strategic objectives and requirements to proactively demonstrate and deliver increased value through life cycle of the client.
  • Identifies new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage; coordinates as necessary with Sales.
  • Acts as liaison between the client and ADP, serving as an empowered internal client advocate. Responsible for maintaining client satisfaction and client retention; oversees the entire client experience.
  • Includes approximately 25-30% travel based on client needs.

Relationship Management:

  • Build trust with clients' key decision makers to drive client retention and improve loss prevention.
  • Develop a value-based relationship with each client, resulting in maximum utilization of Comprehensive Services technology and service offerings.
  • Assume account responsibility at time of client sale. Set and manage client expectations and be the point person for client contract questions and billing, being empowered to act or escalating them as appropriate.
  • Act as an empowered internal client advocate, and partner with implementation, service and other support teams to deliver Stellar Service.
  • Oversee resolution of critical service issues and follow-up from quality survey feedback.
  • Proactively ensures client satisfaction through regular conference calls and periodic client visits.
  • On an annual basis, recap all activities completed on clients' behalf and discuss goals and objectives for upcoming year.

Product Knowledge and Utilization:

  • Maintain a working knowledge and understanding of the ADP Comprehensive Services product and service suite and, where applicable and relevant, effectively demonstrate the value of each to the client, using additional resources where available and appropriate.
  • Coordinate communication among the various service partners, business partners, and third parties.
  • Work with clients to plan and deliver an effective portal rollout, resulting in client and employee utilization and satisfaction.
  • Use ongoing status calls to identify areas where core services can be more effectively utilized and where additional services and support can be of value.

Collaboration/Partnerships:

  • Through empowerment and leadership, and with a focus on client advocacy, build relationships and coordinate with internal ADP teams and third parties, enabling seamless delivery of ADP Services and demonstrating One ADP and Stellar Service.
  • Work with sales teams to educate District Managers about the product and partner with them on qualified prospect calls.

Human Resources Consulting:

  • Understand and stay up-to-date on clients' HR strategy and tactical needs.
  • Work with clients as a partner, keeping clients short and long-term HR goals in mind.
  • Participate in client HR planning meetings/decision-making, and help client establish and update HR plans and develop plans to meet set goals.
  • Partner with the Service Team to ensure quality, timeliness, and effectiveness of all work delivered.
  • Translate the Service Team best practice information into strategic plans that align with each client's goals, objectives, culture, mission, vision and values.

Ethics/Integrity:

  • Demonstrates and fosters honesty and integrity
  • Actively includes ethical considerations in daily business activities
  • Investigates, documents and addresses allegedly unethical behavior
  • Reinforces the role of ethics in everyday business activities
  • Encourage attention to ethical issues in all business activities
  • Is viewed by others as a role model for ethical business behavior and personal integrity

Results Orientation:

  • Accepts responsibility
  • Operates with commitment, effectiveness and determination
  • Demonstrates ownership and accountability of goals/assignments- Takes prompt action-Sets high standards for self
  • Works to overcome obstacles

Service Orientation/Client Focus:

  • Seeks to understand and meet customers' needs
  • Builds rapport and cooperative relationships with customers
  • Responds quickly to meet customer needs
  • Takes personal responsibility for resolving customer problems
  • Demonstrates commitment to exceeding customer expectations
  • Delivers on commitments to customers-Keeps customers' needs at forefront of decision making and actions

QUALIFICATIONS REQUIRED:

  • Bachelor's degree required
  • At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • At least 5 years of experience in a customer service or human resources environment, with proven ability to produce positive results

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • PHR/SPHR certification and/or Master's degree in relevant field
  • An understanding of ADP's infrastructure and ADP's traditional and new product/services in business processing and outsourcing helpful.
  • Strong client relationship and interpersonal skills
  • Proven ability to lead conversations with executive-level client contacts
  • Excellent analytical and time management skills
  • Negotiation and problem-solving skills
  • Excellent communication skills - both verbal and written including strong skills in persuasion and motivation
  • Ability to manage service recovery as necessary.
  • Ability to interface with multiple levels within a client's organization.
  • Ability to build relationships with clients.
  • Ability to plan strategically.
  • Software knowledge: Word, Excel, Outlook, PowerPoint, Project Management software, Webinar - Live Meeting software

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



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Posted: 2021-03-26 Expires: 2021-06-12

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Client HR Business Partner

ADP
Indianapolis, IN 46204

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