27 days old

Business Systems Analyst I - D365 (Req 911)

Reliance Steel & Aluminum Co.
Cypress, California 90630
  • Job Code
    DIV. 98 (REQ 911)
  • Job Type
  • Job Status
    Full Time

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.


The Business Systems Analyst I (BSA I) is an integral member of the Reliance Technology Solutions (RTS) Microsoft Dynamics ERP team and is tasked with working with Business Stakeholders to understand and document “as-is” and “to-be” business processes and business requirements.  Additionally, the BSA I is required to translate business requirements through analysis and design into functional solutions.  The BSA I plays a key role in the planning, analysis, design and testing phases of Microsoft Dynamics 365 ERP projects, working closely with business stakeholders and the entire project team to ensure project success.


Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.

·       Effectively use interviewing skills to elicit, identify, and document business requirements

·       Precisely and consistently captures business problem

·       Prioritize requirements to identify the most critical needs

·       Articulate and incorporate extensive business knowledge into requirements

Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.

·       Accurately translate business requirements into functionality

·       Manage and Prioritize business requirements based on business needs

·       Understand business process complexity

·       Document and contribute to the "to be" business process state considering multiple factors

Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.

·       Clearly articulate the impact of business problems and benefits using business language

·       Understand industry-specific trends that impact the organization

·       Quickly adapt to changes in business strategy

·       Help business partners communicate solution value to key stakeholders

Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.

·       Adhere to RTS project methodology throughout project lifecycle

·       Effectively engage stakeholders in the project estimation process

·       Manage ambiguity and create accurate project effort estimates for their assigned tasks 

Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.

·       Understand the business data needs as it relates to a potential solution

·       Effectively convey the business preferences and functional design to the technical teams

·       Ensure end-to-end service performance from the end user’s perspective

·       Incorporate knowledge of UI best practices in functional design

Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.

·       Understand functional design specifications

·       Listen to and understand technological constraints

·       Clarify the business rationale of a solution concept

·       Create functional design specifications for low complexity solutions

·       Map business requirements to functional specifications ensuring traceability

·       Consider third party application features and upgrades prior to designing in-house solution

·       Develop solutions for system needs that business partners would not be able to articulate on their own 

Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.

·       Apply and use information and technology standards in design of solution

·       Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception management

·       Adhere to project management methodology

·       Identify commonalities and suggest a consistent approach across projects

Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.

·       Ensure that business and non-business requirements have been met through testing and validation

·       Develop effective use cases to test solution to business requirements

·       Document validation results are as expected

·       Develop reusable test case suite

·       Execute functional testing, validation, system and integration testing, and validation of proposed solution

User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.

·       Build user acceptance test cases

·       Provide clarification on basic questions of solution testing

·       Incorporate customer feedback into delivery of service to provide the best experience possible for the customer

·       Quickly and effectively solve customer problems

·       Facilitate end-user adoption of business solutions

Business Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.

·       Proactively resolve customer satisfaction issues.

·       Clearly articulate the role of technology in terms easily understood by business constituencies

·       Effectively navigate conflict between multiple business partners


  • Pursue training and development opportunities; Strive to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues


Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them
  • Break down low complexity problems and identifies all of their components
  • Provide insight into the root-causes of problems
  • Seek advice from those who've solved similar problems
  • Follow up to ensure that the problem has been resolved
  • Ask perceptive questions to seek optimal solutions
  • Explore various sources for answers, and think "outside the box" to find options
  • Open to others' ideas to help develop solutions

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

     Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Deliver high quality products and services
  • Commit to continuous improvement
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system   
  • Anticipate customer needs and move to effectively address issues
  • Establish proactive relationship with customers

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Gather relevant information before making decisions
  • Escalate decisions when appropriate
  • Weigh pros and cons of each option before making a decision and moving forward
  • Balance analysis, insight, experience, and perspective when making decisions
  • Explain the rationale for a decision

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Proactively collaborate between own functional area and areas below or above in the project stream as needed
  • Set well-defined and realistic personal goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Display a high level of initiative, effort, and commitment towards completing assignments
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge                                                                              
  • Anticipate and adjust for problems and roadblocks
  • Be enthusiastic for the things he/she sees as challenging
  • Be proactive throughout work assignments /projects

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.

     Able to:

  • Establish rapport with co-workers easily
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Work with others to achieve goals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others
  • Express disagreement constructively
  • Acknowledge team members for their contributions
  • Provide assistance to others when they need it
  • Work for solutions that all team members can support
  • Effectively collaborate with geographically distributed teams

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication
  • Behave in a tactful, compassionate, and sensitive manner
  • Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations


  • Bachelor’s degree in Computer Science, Information Science, Business management or equivalent work experience in a related field preferred
  • 1 year of Business Systems Analysis experience required
  • 1 year ERP systems experience required
  • 1 year Microsoft Dynamics 365and/or AX experience preferred
  • Metals industry experience preferred
  • Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
  • Proficiency with Microsoft Windows and Microsoft Office products required
  • Proficiency with some collaboration tools like SharePoint, OneDrive and Box
  • Capable of learning new systems and creating/implementing new system functionality
  • Understand intermediate internet and client/server architectures
  • Possess knowledge of SQL databases
  • Must be self-motivated and able to work independently with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail Gabriel.munoz@rsac.comto request an accommodation.


Posted: 2021-02-02 Expires: 2021-03-04

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Business Systems Analyst I - D365 (Req 911)

Reliance Steel & Aluminum Co.
Cypress, California 90630

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