11 days old

BRANCH INSTALLATION MANAGER - CHICAGO

Chicago, IL 60620
JobTitle: BRANCH INSTALLATION MANAGER - CHICAGO
Job ID: 360567_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:

Position Purpose:

The Branch Installation Manager HDE-HDI (BIM) is responsible for managing installation operations for two
independent businesses and their respective job flow processes. The installed products for Home Depot Exteriors
(HDE) involves windows and exterior doors while the installed products for Home Depot Interiors (HDI) involves cabinet
refacing, countertop, backsplash, home organization (e.g. closet & garage), and bath acrylic liners. Each business
requires management of different job flow process methods with HDI operating in a decentralized job management
model and HDE operating in a centralized model. The BIM also manages the warehouse and field installation teams
including assistant install managers in HDI and installation service managers in HDE with different job duties tied to their
respective business. Direct report team duties include job site pre-installation inspections, job in-process site audits,
post install services, sourcing 3rd party installers, 3rd party installer compliance, and 3rd party installer line-reviews.

Accountabilities include meeting or exceeding installed revenue targets, customer satisfaction install targets, margin,
cycle time, backlog conversion, and leading through the THD values to ensure the branch is operating as an engaged
team supporting our customers.

Major Tasks, Responsibilities & Key Accountabilities:

40%: Responsible for meeting/exceeding performance standards related to: gross margin, install labor rates, installed
revenue, installation cycle time, (Voice Of the Customer) VOC targets, timely post-sale project measurements,
concessions, and open services.
30%: Manages team of installation services managers in HDE, assistant installation managers in HDI warehouse
assistants in HDE-HDI, administrative coordinators in HDI, measure techs in HDE-HDI and service coordinators in HDE.
Responsible for hiring, training, coaching/mentoring, performance management and termination actions. Ensures site
and warehouse safety standards are in compliance with THD, state, and federal regulations.
30%: Drives results through standardized processes that create a strong customer experience, efficient job
management practices, sourcing and onboarding skilled 3rd party labor crews, resolving customer install concerns, and
leading an associate install team to meet their installed revenue targets. Partners with teams in the HDE Branch
Support Center (BSC) on job management, sales teams, and Core Services as examples to ensure roles and
responsibilities are operating effectively to support install targets and to meet or exceed customer experience targets as
measured by VOC.

Nature and Scope:

Position reports to Regional General Manager
Number of Direct Reports: 5+

Environmental & Travel Job Requirements:

Environment: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving
machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Travel: Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-09-10 Expires: 2020-10-10

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

BRANCH INSTALLATION MANAGER - CHICAGO

Home Depot, Inc.
Chicago, IL 60620

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast