17 days old

Assistant Manager, Customer Analytics

Pune, MH 411030

Assistant Manager, Customer Analytics Pune, India

Want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry? Do you want to work on a brand-new team with high visibility? Join our growing team and help shape our companys digital capabilities and revolutionize an industry! join Western Union as the Assistant Manager, Customer Analytics.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better is enabled by trust and respect

We'll be looking to you to work on 3 key areas Customer Planning, Customer Strategy and Customer Insights to understand customers better and provide the best customer experience. This role is for EMEA, APAC and you will work closely with regional heads of the business, Retail and Digital Go to Market (GTM) teams as well as regional finance and collaborate with central teams to plan customer volumes and metrics, provide the right insights on customers to the leaders and design recommendations / deploy customer strategies to drive acquisition, retention, and experience.

For this role, you'll need to have 6+ years of experience in customer analytics / planning roles within the retail/consumer/digital industry with a proven track record in driving initiatives / projects with global teams. You must be proficient in database querying with SQL and have a strong understanding of excel based modelling. You must be willing to present to senior leadership as well as need to have a strong process-oriented mindset to work on multiple requests / frameworks across multiple time zones.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.



  • Banking / Finance
Posted: 2022-06-07 Expires: 2022-07-24

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Assistant Manager, Customer Analytics

Western Union
Pune, MH 411030

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