7 hours
2018-06-192018-07-19

Analyst - Site Customer Feedback (117007)

Home Depot, Inc.
Atlanta, GA
  • Job Code
    304261
Analyst - Site Customer Feedback - Atlanta GA 30308 Skip Navigation
Job Details

Analyst - Site Customer Feedback (117007)

GA - Atlanta

  • Date Posted: Apr 5, 2018
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: E-Commerce
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:

At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We are on a mission to provide the world’s best interconnected shopping experience; and to do so, we need more dreamers, innovators and big thinkers passionate about reimagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!

Position Purpose

The Analyst, Site Customer Feedback is part of The Home Depot's (THD) Interconnected Experience team and is a customer advocate that leverages primary and secondary research and customer feedback to inform the HomeDepot.com business with a focus on end-to-end experiences. Assist with guiding website testing and optimization efforts by understanding information gathered from quantitative and qualitative channels. Manage day-to-day operational issues and reporting.

Major Tasks, Responsibilities and Key Accountabilities

  • Utilize Web analysis tools, customer feedback, and primary/secondary research to develop an integrated view of the customer, key trends, and a view of how best we can serve customers online.
  • Strategic ability to envision new features and functions that meet business needs in a way that is both feasible and practical.
  • Stay aware of online customer experience best practices and translate into insights specific to Home Depot eBusiness.
  • Investigate specific areas of the customer experience and develop fact-based recommendations on how to improve our online experience and/or better align results with business objectives.
  • Manage relationships with third-party vendors and contractors including vendor solicitations.

Nature and Scope

  • Reports to Manager
  • This position has no direct reports.

Environmental Job Requirements

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


ESSENTIAL SKILLS:

Minimum Qualifications

  • Must be eighteen years of age or older.
  • Must pass the Drug Test.
  • Must pass Background Check.
  • Must pass pre-employment test if applicable.

Education Required - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience - 1

Certificates/Licenses -

Physical Job Requirements -

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management has the right to add or change the duties of the position at any time.

 

Additional Qualifications -

Preferred Qualifications

  • Bachelor's degree preferred.

Knowledge, Skills, Abilities and Competencies

  • Familiar with eCommerce, web marketing, and online user experience concepts, practices, business models, and programs.
  • Consulting/advisory skills. Able to work with internal/external clients to develop and execute programs that meet business objectives.
  • Strong analytic skills including but not limited to financial analysis and budget management.
  • Capacity to understand technical products and concepts.
  • Experience with Web analytics software.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Analyst - Site Customer Feedback (117007)

Home Depot, Inc.
Atlanta, GA

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Analyst - Site Customer Feedback (117007)

Home Depot, Inc.
Atlanta, GA

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