7 days old

Analyst, Collections

Columbia, SC 29240

**Position Summary**

The Analyst is responsible for managing and collecting all the outstanding accounts receivables for a portfolio of customers. The Analyst will work with Staples Customers to build effective relationships that will result in the ability to collect, reconcile and rationalize past dues. Their focus will be on larger spend, special handling and complex accounts.

**Primary Duties and Responsibilities**

+ Collect cash for open Accounts Receivable

+ Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Team Lead if/when problems or concerns arise

+ Ability to research Accounts Receivable issues and reconcile payment remittances.

+ Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers

+ Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA

+ Actively work to understand customer ordering platforms and how billing is integrated into that platform

+ Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement

+ Propose and implement process improvement opportunities to the customer for identified customers.

+ Build Standing Operating Procedures (SOP) for High effort accounts

+ Independently perform root cause analysis on customer issues.

+ Plan and organize work so Service Level Agreements, Goals and Objectives are realized

+ Utilize collections

+ Effectively and consistently communicate with external Staples customers regarding past due invoices

+ Drive and Host conference calls to find resolution to issues and resolve past due

+ Provide internal/external customer ad hoc reporting and/or statements

+ Need to approach customers with a customer service type approach

+ Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers

+ Independently work with customer to negotiate significantly past due balances via payment plan or settlement process

+ Independently summarize and present findings from account reconciliations to customer and internal Staples Teams, including Sales Rep, Director and AVP, Customer Setup and Contract Gateway Teams.

+ Independently communicate with customers Accounts Payable Supervisors, Managers and Directors.



+ 3+ years experience in B2B Credit and Collections or Associates or Bachelors Degree

+ Broad ERP Experience in large systems (Oracle, SAP etc.)

+ Strong analytical skills

+ Ability to assess a problem and promptly resolve or escalate accordingly

+ Intermediate and higher skills in Excel

+ Excellent written skills and verbal skills

+ Time management and strong organizational skills

+ Strong presentation skills such as PP, Agendas, Note taking

+ Ability to coordinate with other internal departments


+ Associates or Bachelors Degree in Business Management or Finance

+ Use of Collection Software (Webcollect, Getpaid etc.)

+ Understanding of Accounting Principles

+ Understanding of Credit Management processes

+ Proficiency in Microsoft suite and O365

+ Familiarity with different methods of billing and invoicing customers

**KPIs and Metrics**

+ Ability to meet stated Cash Collected Goals

+ Ability to meet stated delinquency targets

+ Ability to meet stated minimum bad debt write-off targets

+ Ability to meet stated daily customer contact target

+ Ability to meet stated portfolio penetration target

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

_Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2021-02-19 Expires: 2021-03-21

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Analyst, Collections

Columbia, SC 29240

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