Agent Database Administrator 2 (Maternity cover) Vilnius, Lithuania

Have you got what it takes to help us realize our vision of being one of the worlds largest FinTech organizations? Do you have the capabilities to help preserve and support our global Agent enrolment process and service all functional units of Agent implementation? If so, join Western Union as an Agent Database Administrator.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

Well be looking for you to work within Operations department supporting our agents.

Here are the main responsibilities for the role:

• Validate and execute Agent`s contract (new and renewal) for completeness and accuracy according to contract compliance and legal requirements

• Validate and execute Agent`s maintenance for completeness and accuracy according to requirements provided by money service license holder

• Provide back-office support to Sales people on the field

• Provide back-office support to other WU departments as well as deliver high quality and productivity results that meet or exceed functional targets while ensuring an excellent customer experience

• Coordinate Agent enrollment process with various functions based globally

• Create and activate Agent accounts in multiple WU databases

• Provide life-cycle support for active Agents network while updating and maintaining data in WU databases

• Handling and resolving complex escalations from business partners and teammates

• Create Ad Hoc reports for business partners, senior management and/or other departments

• Participate in cross functional project teams as subject matter expert and Support team leader in managerial and administrative stuff

Here are some skills, attributes, and qualifications you will have:

• Higher education or equivalent experience is preferred

• Good English language skills (B2)

• Attention to details

• Ability to follow instructions, procedures, and deadlines

• Problem-solving skills

• Customer centricity

• Knowledge of Salesforce DV, Salesforce Network, WUAMS, IBIS, ARC+, WU Shop, Voyager, Macros and Mass Loads.

• Knowledge on Operations procedure for agent`s onboarding (setup and activation) for WUPSIL/WUPSGL or Non-WUPSIL EU&CIS markets

• Knowledge on maintenance procedure for existing agents: from basic agent`s records to more technical request as certificates release, settlement transformation updates

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 1083 1700 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

#LI-AV1
#FIN_RX
#BANK_RX