2 days old

E-Commerce Dispatcher

Phoenix, AZ
  • Job Code

Job Title: E-Commerce Dispatcher
Company: 009 Grocery Works
Country: U.S.
State/Province: Arizona
City: Phoenix
Position Category: Grocery Delivery
Requisition Number: GRWK189686
Job Description: The E-Commerce Dispatcher is responsible for defining and communicating daily routes for 150 - 160 delivery drivers. Dispatchers are first call for all driver related injuries, accidents, customer issues, van issues, equipment issues, lunch break communications, and finding additional drivers to cover routes as needed.

Scheduling and dispatching Drivers. Communicating shift start times based on availability of Drivers. Coordinating and rescheduling of missed deliveries. Handling daily calls from drivers regarding customer issues. Partnering with Fleet Team to coordinate van maintenance and repairs.

The E-Commerce Dispatch team operates seven days week and in varying time zones. We are looking for people that can work typically an 8 hour shift starting at 1:30AM, 3AM or 4AM.

Minimum of 6-months call center experience
Must have good computer knowledge and skills
Must be an excellent communicator (verbally, written, and texting)
Must be professional
Strong organizational skills
Ability to work independently
Customer service skills and the ability to resolve complaints, inquiries and operational situations.
Ability to collaborate and build relationships


  • Customer Service

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Phoenix, AZ

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